A Lifestyle Management Service

512-786-9615 • HelpMe @ AskMeConcierge.com

Ask Me Concierge

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FAQs

What is a personal concierge service?
Have you ever thought to yourself that you wished you could be in two places at once or wished there were more hours in the day to get everything done? A personal concierge helps you free up precious free time by running errands, planning events, doing your personal grocery shopping, taking care of your home and pets while you’re away, checking on your elderly parents, making sure your out-of-town guests are comfortable, etc. etc.
Ask Me Concierge’s sole mission is to manage and organize your events, errands, appointments, and more so that you can spend your precious time with your family and friends making memories that will last a lifetime. Whether you are looking for a full-time assistant or an occasional helping hand, I am here for you!

How does this work?
You can pay the flat hourly rate of or take advantage of the many special packages that fit your needs. And remember, we can create a custom package just for you. Just provide the details about your initial or ongoing request, and I will handle the rest! Sign up for a free 15 minute phone consultation.

Do you provide all of the assistance, errand, party planning, and concierge services yourself?
Yes, the majority of the work is done by me personally. However, I have established relationships with several reputable service providers such as house cleaners, shipping companies, movers, carpet cleaners, landscapers, caterers, etc. All service providers are personally vetted by me and anxious to serve you.

Office Hours
Regular office hours are 8:00 a.m. to 7:00 p.m. Monday through Friday. If I hear from you during this time you’re likely to hear back from me within a couple of hours.
Services can be negotiated beyond normal business hours, weekends, and even holidays. (An additional charge may apply.)

Errands
A minimum 24-hour notice is typically required for all services, however, same day requests will be accommodated as schedule permits. All rates include the area noted within our “Service Area Map” for each request. Travel outside this area for a single request may incur additional charges.

Holidays
Work completed on any holiday incurs 35% surcharge regardless of package selected.
Holidays are: New Years Day, Valentine’s Day, Easter Weekend (Fri, Sat, Sun), Memorial Day Weekend (Fri, Sat Sun, Mon), July 3rd and 4th, Labor Day Weekend (Fri, Sat, Sun, Mon), Thanksgiving Weekend (Wed, Thurs, Fri, Sat, Sun), Christmas & New Years (Dec 22 thru Jan 3)
Please contact for additional details.

Cancellations/No-Shows
A 48-hour notice is required for cancellation of scheduled services. Less than 24 hours notice will incur a $125 service charge; if no notice is given or if the client is a no-show for the scheduled appointment, the full service fee will apply, or the time will be deducted from your package pricing. If the client is late for a scheduled appointment, the hourly/package rate will still begin at the scheduled start time.

Expenses
All expected expenses are requested to be estimated and paid at same time as project fee. Any expenses incurred during service will be paid upon delivery.

Payment
We accept cash, check, PayPal and all major credit cards.

A minimum of four hours is preferred but provisions may be made depending on the project. All hours thereafter will be billed in 30-minute increments.

Checks returned for any reason, including but not limited to insufficient funds, closed accounts, and stop payments, are subject to a $45.00 Returned Check Fee. We reserve the right to recover the costs of collection of delinquent accounts, including court costs, reasonable attorney and/or collection agency fees.

Prompt payment is expected for additional services or other unforeseen costs. In addition to the service rate, all costs of materials, expenses and taxes are the responsibility of the client. There will be a 5% non-refundable fee for any items or expenses purchased with Ask Me Concierge funds. Full reimbursement is expected upon delivery of goods or services. In the event that the client is not present at delivery, an invoice will be sent for reimbursement and must be paid upon receipt. Late fees, at 2% interest daily, will begin to accrue three (3) days after service has been completed. For purchase of high-ticket items a prepayment before service is required.

Gratuities are greatly appreciated but completely at your discretion.

Information
All personal information will remain confidential. Your information will not ever be sold or distributed in any way.
Ask Me Concierge is respectful with your privacy. Personal information will only be collected with your consent and will not be shared with any third party. Confidential client information or data collected will only be used for internal purposes, including improving client services or extending special offers to our clients. I will never divulge the names of our clients to mailing lists or other corporations.
E-mail addresses will not be sold, rented, or leased to 3rd parties. E-mail may be sent to inform you of news of our services or offers by us or our affiliates. If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive. You may be able to block cookies via your browser settings but this may prevent access to certain features of the website.

Refunds
Services are non-refundable. In the unlikely event of dissatisfaction, additional time will be spent to correct any issue at no additional cost.

Discounts and Special Offers
Thank you to those that serve others. Your business helps me be able to help others in our community. I am happy to offer special considerations including working hours, scheduling, and special discounts on basic services to Seniors over 75 years old, military, teachers, public servants, and those undergoing chemo/radiation or other treatments for life-threatening illnesses.

If delivery includes alcoholic beverages, an adult 21 or older must be present to accept delivery.

Prices and services subject to change without notice.

Not responsible for damages incurred by situations out of my control. (weather, criminals, other people)

Ask Me Concierge reserves the right to refuse service to any person and refuse any service request deemed unethical, immoral, illegal, or that would present a danger.

Gratuities are greatly appreciated but completely at your discretion.